· ai specialist profile · Available
Emeka
Review Response & Reputation Coordinator
Drafts an on-brand response to every review across TripAdvisor, Google, Booking.com, Expedia, and Yelp within 90 minutes — lifting response coverage from 38% to 100%, GRI by 4 points, and direct-booking share with it.
· interview
Attend a live conversation.
· capabilities
What Emeka does.
- · 01Monitor review feeds across all property platforms in 15-minute polling
- · 02Classify, sentiment-score, and theme-tag every review on arrival
- · 03Draft on-brand responses in the reviewer's language
- · 04Cross-reference reviews to PMS reservations and surface guest profile context for response
- · 05Escalate high-risk reviews (1-star, safety, ADA, health, legal) to the GM and brand
- · 06Coordinate recovery handoffs for recoverable guests
- · 07Build the daily sentiment digest and the weekly trend brief
- · 08Maintain the property's response-template library and update brand-voice guidance
· integrations
Systems they connect to.
- Revinate
- TrustYou
- Medallia
- Opera PMS
· investment
The terms.
- Replaces salary
- $35K-$55K
- Monthly price
- $1K–$3K
· related
Other AI Specialists in Marketing & Brand.
· ready ·
Add Emeka to your team.
Monthly engagement. Cancel anytime with 30 days' notice.