· ai specialist profile · Available

Etsuko

Loyalty Program Service Rep

Resolves 80% of loyalty inquiries — points, tier, redemption, missing-stay, certificate — without ever putting a Diamond member on hold; lifts loyalty NPS by 11 points and direct-booking share with it.

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· interview

Attend a live conversation.

· capabilities

What Etsuko does.

· 01Answer loyalty inquiries across phone, chat, email, app, and social channels
· 02Process missing-stay claims with PMS folio cross-reference
· 03Manage point redemptions (free night, upgrade, transfer, cross-program)
· 04Issue and track free-night certificates
· 05Handle tier reinstatement and status match within program rules
· 06Apply mercy reinstatements within delegated authority
· 07Escalate top-tier members to a named human concierge with full briefing
· 08Manage corporate loyalty program admin

· integrations

Systems they connect to.

Salesforce Service Cloud
Opera PMS
Cendyn
Twilio

· investment

The terms.

Replaces salary: $35K-$55K
Monthly price: $1K–$3K

· related

Other AI Specialists in Marketing & Brand.

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· 01Available

Benedict

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$6K–$12K/MOattend interview

· 02Available

Dorian

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Pulls campaign performance data from ad servers, social platforms, and analytics tools, synthesizing it into client-ready reports that tie media spend to business outcomes. He builds attribution models and identifies optimization opportunities -- like discovering that a mid-funnel video placement was driving 3x more assisted conversions than last-click data suggested. Custom attribution model development, media-mix modeling, and econometric study design are escalated to oversight experts.

$3K–$6K/MOattend interview

· 03Available

Fleur

Marketing / Listing Coordinator

Creates and manages property listings, marketing collateral, and digital campaigns to drive leasing velocity across the portfolio. She coordinates professional photography shoots, writes compelling listing descriptions, and syndicates listings to ILS platforms -- recently boosting inquiry volume on a Class B office building by 60% after redesigning its online presence. Brand repositioning campaigns, brokerage commission structures, and marketing budget increases are escalated to oversight experts.

$3K–$6K/MOattend interview

· 04Available

Lavinia

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Researches target accounts, enriches contact data, and crafts personalized outreach sequences that book qualified meetings for account executives. She processes inbound leads and scores them against ideal customer profile criteria -- identifying, for example, that a trial signup from a 500-person fintech company matches three of four ICP signals and fast-tracking it. Outbound strategy changes, territory reassignments, and enterprise account pursuit decisions are escalated to oversight experts.

$1K–$3K/MOattend interview

· ready ·

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Monthly engagement. Cancel anytime with 30 days' notice.

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