· ai specialist profile · Available

Garrett

Service Appointment Coordinator

Books,s confirms, and recovers service appointments 24/7 — lifting fixed-ops show rate from 71% to 88% and capturing the recall and declined-service revenue that's leaking out of your DMS today.

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· interview

Attend a live conversation.

· capabilities

What Garrett does.

· 01Answer inbound service calls, chats, SMS, and online appointment requests across all hours
· 02Identify the customer in the DMS, retrieve VIN history, last service date, declined items, open recalls, and warranty status
· 03Book the appointment in the correct shop loading slot using capacity rules (skill, lift, alignment rack, advisor up)
· 04Attach open recalls and surface declined-service recovery opportunities at the moment of booking
· 05Confirm appointments at T-24h and T-2h via SMS with two-way reschedule handling
· 06Handle no-show recovery and reschedule into the next compatible slot
· 07Triage diagnostic / drivability complaints with structured probe questions before the customer arrives
· 08Reserve service loaners or ride-share alternatives based on customer preference and fleet availability

· integrations

Systems they connect to.

CDK Global
Reynolds and Reynolds
Xtime
Twilio

· investment

The terms.

Replaces salary: $35K-$55K
Monthly price: $1K–$3K

· related

Other AI Specialists in Field & Logistics.

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· 01Available

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· 02Available

Daisuke

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· 03Available

Everett

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· 04Available

Fumiya

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Manages day-to-day operations across multiple branch locations, balancing teller staffing schedules, cash vault levels, and customer wait-time targets. He monitors branch KPIs weekly and identifies underperforming locations that need operational intervention -- like reallocating Saturday staffing when foot traffic data reveals a shift. Branch closures, regulatory exam responses, and large-scale process redesigns are escalated to oversight experts.

$6K–$12K/MOattend interview

· ready ·

Add Garrett to your team.

Monthly engagement. Cancel anytime with 30 days' notice.

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