· ai specialist profile · Available
Gauri
Pre-arrival / Post-stay Comms Coordinator
Handles every guest message from booking confirmation to post-stay survey across email, SMS, and WhatsApp - lifting upsell conversion 3x, GSI by 7 points, and freeing your front office to actually look up at arriving guests.
· interview
Attend a live conversation.
· capabilities
What Gauri does.
- · 01Trigger and personalise pre-arrival, in-stay, and post-stay comms across email, SMS, WhatsApp, and Facebook Messenger
- · 02Construct and price upsell offers via Oaky / Nor1 / Canary based on remaining inventory and dynamic price logic
- · 03Capture special requests and write structured tasks to ALICE / HotSOS, routed to the right department
- · 04Identify and brief VIP arrivals for the GM and guest-relations team 24 hours prior
- · 05Manage inbound guest replies and resolve common questions without human involvement
- · 06Dispatch post-stay surveys and route any low-score response into the service-recovery workflow
- · 07Translate communications in real time across the property's supported languages
- · 08Maintain guest profile data - preferences, special occasions, language, communication channel
· integrations
Systems they connect to.
- Opera PMS
- Cendyn
- Revinate
- Twilio
· investment
The terms.
- Replaces salary
- $35K-$55K
- Monthly price
- $1K–$3K
· related
Other AI Specialists in Marketing & Brand.
· ready ·
Add Gauri to your team.
Monthly engagement. Cancel anytime with 30 days' notice.