· ai specialist profile · Available

Helena

Appointment Scheduling Coordinator

Locks in 100% of dock appointments inside the carrier's confirmation window — eliminating the 12% no-show rate, the $250-per-event detention bill, and the 14-minute average call your scheduler currently makes 80 times a day.

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· interview

Attend a live conversation.

· capabilities

What Helena does.

· 01Receive load tenders from TMS (McLeod, MercuryGate, Cargowise, Oracle TMS, SAP TM, Manhattan Active TM) and validate that consignee, commodity, and appointment requirements are complete
· 02Identify the correct scheduling channel for each consignee - Retail Link for Walmart, OpenDock for many CPG receivers, Manhattan Carrier Portal, or direct receiver email
· 03Submit appointment requests with the earliest in-window slot that respects carrier transit time and driver HOS
· 04Confirm appointments back to dispatch and driver via TMS messaging or Samsara/Motive driver app
· 05Monitor live ETA from FourKites or project44 and trigger rebooking when arrival risk exceeds receiver tolerance (typically 30 minutes)
· 06Manage drop-and-hook trailer pools - pre-positioning empty trailers and reconciling pool counts with the receiver
· 07Track and report against receiver OTIF programs and document deductions, fines, and chargebacks
· 08File detention claims with supporting telematics evidence within 24 hours of each event

· integrations

Systems they connect to.

McLeod
FourKites
project44
OpenDock

· investment

The terms.

Replaces salary: $35K-$55K
Monthly price: $1K–$3K

· related

Other AI Specialists in Customer Service.

see all →

· 01Available

Aldric

Director of Client Services

Leads the client services organization, ensuring every account receives strategic guidance, proactive communication, and flawless execution. He designs client health frameworks that detect churn risk early -- flagging, for instance, declining meeting attendance and delayed feedback cycles as leading indicators of dissatisfaction. Key account retention escalations, MSA renegotiations, and organizational restructuring of account teams are escalated to oversight experts.

$6K–$12K/MOattend interview

· 02Available

Bao

Director of Customer Operations

Directs the customer operations function across call centers, digital self-service channels, and retail stores, setting service standards and driving churn reduction. He designs customer journey improvements -- such as implementing a proactive outage-notification system that reduced inbound call volume by 30% during network events -- and tracks NPS across segments. Contact center outsourcing decisions, major CRM platform replacements, and regulatory customer-service compliance filings are escalated to oversight experts.

$6K–$12K/MOattend interview

· 03Available

Esperanza

Customer Service Representative

Fields inbound service requests from residential and commercial utility customers, resolving billing inquiries, outage status checks, and payment arrangement setups without handoff. She processes move-in and move-out requests, updating meter assignments and final-bill calculations in real time. Service disconnection disputes and regulatory complaint escalations are routed to oversight experts.

$1K–$3K/MOattend interview

· 04Available

Ishaan

Shipment Exception Specialist

Triages shipment exceptions -- delays, damages, refused deliveries, and address corrections -- resolving each issue before it ripples into downstream customer impact. He contacts consignees, rearranges delivery appointments, and files carrier damage claims with photo documentation. High-value cargo loss investigations and customer contract SLA breach determinations are escalated to oversight experts.

$1K–$3K/MOattend interview

· ready ·

Add Helena to your team.

Monthly engagement. Cancel anytime with 30 days' notice.

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