· ai specialist profile · Available

Ivanna

Patient Statement / Self-Pay Collections Rep

Works every self-pay balance from statement drop through payment arrangement — sends the right communication at the right cadence, screens for charity care eligibility, and negotiates payment plans — collecting more per account than a dialer-based rep at a third of the cost.

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· interview

Attend a live conversation.

· capabilities

What Ivanna does.

· 01Sequence self-pay statements, calls, and texts on cadence by balance tier and propensity-to-pay score
· 02Screen accounts for charity care eligibility under 501(r) and document Financial Assistance Policy outcomes
· 03Negotiate payment plans within hospital policy thresholds and post terms to the patient ledger
· 04Apply prompt-pay discounts, post payments, and reconcile cash to the AR sub-ledger daily
· 05Refer aged self-pay accounts to bad-debt agencies with HIPAA-compliant placement files

· integrations

Systems they connect to.

Epic Resolute
Cerner Millennium
Waystar
FinThrive

· investment

The terms.

Replaces salary: $35K-$55K
Monthly price: $1K–$3K

· related

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Genevieve

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· 03Available

Genji

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Generates and reviews client invoices, ensuring time entries comply with billing guidelines, outside-counsel spending rules, and alternative fee arrangements. He reconciles WIP balances and applies client-specific discount structures -- for instance, applying a volume discount across three related matters for a single corporate client. Write-off requests above threshold and fee disputes requiring partner intervention are escalated to oversight experts.

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· 04Available

Jiho

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$3K–$6K/MOattend interview

· ready ·

Add Ivanna to your team.

Monthly engagement. Cancel anytime with 30 days' notice.

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