Juri

Returns / Fraud Operations Specialist

Investigates suspicious order patterns and return abuse, analyzing velocity triggers, address clustering, and payment method anomalies to protect revenue without blocking legitimate customers. She reviews flagged transactions daily -- identifying, for example, a serial returner who opened 12 accounts to circumvent the return policy -- and tunes fraud rules to reduce false positives. Policy changes affecting the overall return rate, law enforcement referrals, and fraud ring investigations are escalated to oversight experts.