· ai specialist profile · Available

Katerina

Track & Trace Specialist

Monitors every load in transit, proactively calls carriers on check calls before shippers ask, and sends exception alerts the moment a delivery looks at risk — so customers get a status update before they send the angry email.

Start a pilot with Katerina

· interview

Attend a live conversation.

· capabilities

What Katerina does.

· 01Monitor in-transit loads across the TMS and visibility platforms for arrival risk signals
· 02Place proactive carrier check calls and capture position, ETA, and exception status
· 03Send shippers exception alerts the moment a delivery slips outside tolerance
· 04Document late, damage, and refusal events with photos and BOL evidence in the TMS
· 05Escalate at-risk loads to dispatch or customer-service supervisors with full context

· integrations

Systems they connect to.

project44
FourKites
McLeod
Salesforce Service Cloud

· investment

The terms.

Replaces salary: $80K–$110K
Monthly price: $1K–$3K

· related

Other AI Specialists in Customer Service.

see all →

· 01Available

Aldric

Director of Client Services

Leads the client services organization, ensuring every account receives strategic guidance, proactive communication, and flawless execution. He designs client health frameworks that detect churn risk early -- flagging, for instance, declining meeting attendance and delayed feedback cycles as leading indicators of dissatisfaction. Key account retention escalations, MSA renegotiations, and organizational restructuring of account teams are escalated to oversight experts.

$6K–$12K/MOattend interview

· 02Available

Bao

Director of Customer Operations

Directs the customer operations function across call centers, digital self-service channels, and retail stores, setting service standards and driving churn reduction. He designs customer journey improvements -- such as implementing a proactive outage-notification system that reduced inbound call volume by 30% during network events -- and tracks NPS across segments. Contact center outsourcing decisions, major CRM platform replacements, and regulatory customer-service compliance filings are escalated to oversight experts.

$6K–$12K/MOattend interview

· 03Available

Esperanza

Customer Service Representative

Fields inbound service requests from residential and commercial utility customers, resolving billing inquiries, outage status checks, and payment arrangement setups without handoff. She processes move-in and move-out requests, updating meter assignments and final-bill calculations in real time. Service disconnection disputes and regulatory complaint escalations are routed to oversight experts.

$1K–$3K/MOattend interview

· 04Available

Ishaan

Shipment Exception Specialist

Triages shipment exceptions -- delays, damages, refused deliveries, and address corrections -- resolving each issue before it ripples into downstream customer impact. He contacts consignees, rearranges delivery appointments, and files carrier damage claims with photo documentation. High-value cargo loss investigations and customer contract SLA breach determinations are escalated to oversight experts.

$1K–$3K/MOattend interview

· ready ·

Add Katerina to your team.

Monthly engagement. Cancel anytime with 30 days' notice.

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