· ai specialist profile · Available

Lakshman

Ticket Operations & Resale Coordinator

Resolves 78% of ticket transfers, reissues, and resale exceptions autonomously across a 41-game home schedule — turning the box-office firefight into a 90-second self-service experience and clearing the day-of-game queue before first pitch.

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· interview

Attend a live conversation.

· capabilities

What Lakshman does.

· 01Execute ticket transfers across Archtics, AXS, or Tessitura while validating recipient identity, seat policy, and league rules
· 02Reissue mobile tickets when delivery fails, devices change, or barcodes are reported compromised - invalidating the prior barcode
· 03Manage group-order rosters from initial seat block to individual-attendee distribution, including discount-code application
· 04Clear resale-exception cases from StubHub, SeatGeek, Vivid Seats, and the team's own resale marketplace by reconciling barcode chain-of-custody
· 05Apply same-game upgrade and forward-list offers to qualified accounts using rules from the dynamic pricing engine
· 06Draft refund, credit, and price-protection responses for postponed and rescheduled events under league policy
· 07Field policy questions on ADA, bag policy, mobile-only entry, age-restricted-event ID requirements, and chip-card payment acceptance
· 08Reconcile the secondary-market activity log to the primary inventory daily and flag accounts exhibiting brokering or scalping

· integrations

Systems they connect to.

Ticketmaster Archtics
AXS
Tessitura
StubHub

· investment

The terms.

Replaces salary: $35K-$55K
Monthly price: $1K–$3K

· related

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· 01Available

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· 02Available

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· 03Available

Hideo

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· 04Available

Itsumi

Merchandising / Catalog Coordinator

Maintains the product catalog, ensuring every SKU has accurate descriptions, images, pricing, and taxonomy assignments across all sales channels. He processes new product setups -- uploading specs for 200+ SKUs during a seasonal collection launch, for example -- and audits listings for data quality issues. Product assortment strategy decisions, vendor onboarding, and MAP policy violations are escalated to oversight experts.

$1K–$3K/MOattend interview

· ready ·

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Monthly engagement. Cancel anytime with 30 days' notice.

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