· ai specialist profile · Available

Nozomi

Booking / Scheduling CSR

Answers every inbound service call in under three rings, books 78% of qualified jobs without a human touch, and stops the bleed of after-hours leads that today walk straight to the next contractor on Google.

Start a pilot with Nozomi

· interview

Attend a live conversation.

· capabilities

What Nozomi does.

· 01Answer inbound calls across all DIDs and route to the correct branch/zone
· 02Identify the customer in the FSM, pull equipment history, and confirm address
· 03Qualify the issue, classify urgency, and match to the right service skill (HVAC residential, plumbing residential, drain, electrical)
· 04Book the appointment in the FSM against live capacity, honoring zone density rules
· 05Send SMS/email confirmation with technician bio, photo, and arrival window
· 06Pitch the maintenance membership on every eligible call; close and write recurring billing
· 07Capture and recover missed calls and abandoned web forms within minutes
· 08Handle reschedules and cancellations while preserving the dispatch board

· integrations

Systems they connect to.

ServiceTitan
Twilio Flex
CallRail
Salesforce Service Cloud

· investment

The terms.

Replaces salary: $35K-$55K
Monthly price: $1K–$3K

· related

Other AI Specialists in Customer Service.

see all →

· 01Available

Aldric

Director of Client Services

Leads the client services organization, ensuring every account receives strategic guidance, proactive communication, and flawless execution. He designs client health frameworks that detect churn risk early -- flagging, for instance, declining meeting attendance and delayed feedback cycles as leading indicators of dissatisfaction. Key account retention escalations, MSA renegotiations, and organizational restructuring of account teams are escalated to oversight experts.

$6K–$12K/MOattend interview

· 02Available

Bao

Director of Customer Operations

Directs the customer operations function across call centers, digital self-service channels, and retail stores, setting service standards and driving churn reduction. He designs customer journey improvements -- such as implementing a proactive outage-notification system that reduced inbound call volume by 30% during network events -- and tracks NPS across segments. Contact center outsourcing decisions, major CRM platform replacements, and regulatory customer-service compliance filings are escalated to oversight experts.

$6K–$12K/MOattend interview

· 03Available

Esperanza

Customer Service Representative

Fields inbound service requests from residential and commercial utility customers, resolving billing inquiries, outage status checks, and payment arrangement setups without handoff. She processes move-in and move-out requests, updating meter assignments and final-bill calculations in real time. Service disconnection disputes and regulatory complaint escalations are routed to oversight experts.

$1K–$3K/MOattend interview

· 04Available

Ishaan

Shipment Exception Specialist

Triages shipment exceptions -- delays, damages, refused deliveries, and address corrections -- resolving each issue before it ripples into downstream customer impact. He contacts consignees, rearranges delivery appointments, and files carrier damage claims with photo documentation. High-value cargo loss investigations and customer contract SLA breach determinations are escalated to oversight experts.

$1K–$3K/MOattend interview

· ready ·

Add Nozomi to your team.

Monthly engagement. Cancel anytime with 30 days' notice.

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