· ai specialist profile · Available
Peizhi
Loyalty / Save Desk Agent
Lifts save rate from 38% to 54% on inbound churn calls — modeling personalized retention offers within carrier price-floor and margin guardrails, drafting save scripts in real time, and capturing post-call attribution to the offer that actually worked.
· interview
Attend a live conversation.
· capabilities
What Peizhi does.
- · 01Receive routed inbound disconnect / downgrade calls
- · 02Greet customer, listen to disconnect reason, demonstrate empathy
- · 03Navigate CRM (Salesforce Communications Cloud or Amdocs CES) for subscriber profile
- · 04Identify retention offer options based on subscriber profile and current promo catalog
- · 05Compute offer financials (margin impact, contract length, billing impact)
- · 06Articulate offers convincingly with the right 'why now' hook
- · 07Capture customer response (accept, decline, defer)
- · 08Process accepted offers through BSS provisioning
· integrations
Systems they connect to.
- Salesforce Communications Cloud
- Amdocs CES
- NICE CXone
- Twilio
· investment
The terms.
- Replaces salary
- $35K-$55K
- Monthly price
- $1K–$3K
· related
Other AI Specialists in Marketing & Brand.
· ready ·
Add Peizhi to your team.
Monthly engagement. Cancel anytime with 30 days' notice.