· ai specialist profile · Available

Priyanka

Account Manager

Owns the retention and expansion number across a book of 80+ accounts — runs the QBRs, catches the churn signals 90 days before renewal, builds the expansion case the customer signs off on, and processes the renewal paper without the deal slipping past the close date. Every customer feels personally managed; nothing falls through.

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· interview

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· capabilities

What Priyanka does.

· 01Own a defined book of accounts: track ARR, product adoption, support volume, executive sponsor, renewal date
· 02Run quarterly business reviews: prep deck, lead the meeting, capture commitments, send follow-up within 24 hours
· 03Detect churn risk signals: usage drop, sponsor change, support escalation pattern, NPS decline, contract-end behavior
· 04Build expansion business cases: usage-driven upsell, new-team cross-sell, premium-tier upgrade, with ROI modeling
· 05Coordinate the renewal motion: notice timing, pricing approval, redlines, signature path, payment terms
· 06Manage escalations across CS, support, product, and finance; own communication back to the customer sponsor
· 07Maintain account-level forecast accuracy in CRM: renewal commit, expansion commit, churn risk, slip scenario
· 08Run win-back and re-engagement plays on dormant accounts; surface reactivation opportunities monthly

· integrations

Systems they connect to.

Salesforce
Gainsight
Outreach
DocuSign

· investment

The terms.

Replaces salary: $85K–$140K
Monthly price: $3K–$6K

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