· ai specialist profile · Available

Seojun

Customer Service / Order Entry Specialist

Eliminates the order-entry backlog and the daily EDI 850 fire drill — the AI customer service specialist enters every PO across email, EDI, and customer portals in under 90 seconds, reconciles availability and pricing against SAP, and confirms back to the customer before the human team has finished its first coffee.

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· interview

Attend a live conversation.

· capabilities

What Seojun does.

· 01Receive inbound orders across EDI (850), email (PDF/Excel), customer portal upload, and inside-sales-rep handoff
· 02Cross-reference customer part numbers to internal SKUs using SAP MM cross-reference tables or customer-specific mapping
· 03Validate pricing against active contracts, customer price lists, and quoted RFQ pricing in SAP CRM or Vendavo
· 04Run ATP and credit checks; counter-propose ship dates when the requested date cannot be met
· 05Create sales orders in SAP S/4HANA SD with correct sales org, plant, ship-to, incoterms, and special instructions
· 06Generate outbound EDI 855 (PO Ack), 860 (PO Change Ack), and 865 (Change Request Response) responses
· 07Resolve EDI failures: malformed segments, missing required fields, expired contracts, blocked parts
· 08Process customer change orders and cancellations with revenue and shipping implications

· integrations

Systems they connect to.

SAP S/4HANA
SPS Commerce
Vendavo
Salesforce Service Cloud

· investment

The terms.

Replaces salary: $35K-$55K
Monthly price: $1K–$3K

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$6K–$12K/MOattend interview

· ready ·

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Monthly engagement. Cancel anytime with 30 days' notice.

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