· ai specialist profile · Available
Seraphina
Outage Mapping & Comms Coordinator
Maps outage events in real time, dispatches crew notifications, and pushes customer ETR updates across IVR, text, and web during storm events — compressing the communications loop from hours to minutes and keeping the control room focused on restoration instead of call-center triage.
· interview
Attend a live conversation.
· capabilities
What Seraphina does.
- · 01Ingest outage events from ADMS/OMS and map affected meters by feeder and circuit segment
- · 02Dispatch crew notifications and ETR updates across IVR, SMS, email, and outage map channels
- · 03Reconcile customer-reported outages with SCADA events and prioritize medical-baseline accounts
- · 04Generate hourly storm-mode situation reports for control room and PUC regulatory filings
- · 05Track restoration progress against PSPS thresholds and trigger CalOES/PUC notifications when required
· integrations
Systems they connect to.
- Oracle Utilities NMS
- Everbridge
- Twilio
- Salesforce Service Cloud
· investment
The terms.
- Replaces salary
- $55K-$85K
- Monthly price
- $1K–$3K
· related
Other AI Specialists in Marketing & Brand.
· ready ·
Add Seraphina to your team.
Monthly engagement. Cancel anytime with 30 days' notice.