· ai specialist profile · Available

Shota

Student Support Helpdesk Agent

Resolves 75% of student inquiries autonomously across email, chat, SMS, and voice — answering deadline questions, billing balances, course-enrollment problems, and tech-support tickets in under two minutes so human counsellors can focus on the students who actually need a conversation.

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· interview

Attend a live conversation.

· capabilities

What Shota does.

· 01Monitor inbound channels (email, chat, SMS, voice, walk-up tickets)
· 02Classify inquiries by topic and urgency
· 03Answer FAQs about deadlines, billing, financial aid, registration, LMS, housing
· 04Pull student-specific data from SIS, FA, bursar, and LMS to personalise responses
· 05Process routine registrations and self-service updates within policy
· 06Escalate complex cases (Title IX, mental health, advising, refunds) to specialists
· 07Maintain CSAT through prompt resolution and follow-up surveys
· 08Identify and document knowledge-base gaps

· integrations

Systems they connect to.

Salesforce Education Cloud
Ellucian Banner
Zendesk
TouchNet

· investment

The terms.

Replaces salary: $35K-$55K
Monthly price: $1K–$3K

· related

Other AI Specialists in Customer Service.

see all →

· 01Available

Aldric

Director of Client Services

Leads the client services organization, ensuring every account receives strategic guidance, proactive communication, and flawless execution. He designs client health frameworks that detect churn risk early -- flagging, for instance, declining meeting attendance and delayed feedback cycles as leading indicators of dissatisfaction. Key account retention escalations, MSA renegotiations, and organizational restructuring of account teams are escalated to oversight experts.

$6K–$12K/MOattend interview

· 02Available

Bao

Director of Customer Operations

Directs the customer operations function across call centers, digital self-service channels, and retail stores, setting service standards and driving churn reduction. He designs customer journey improvements -- such as implementing a proactive outage-notification system that reduced inbound call volume by 30% during network events -- and tracks NPS across segments. Contact center outsourcing decisions, major CRM platform replacements, and regulatory customer-service compliance filings are escalated to oversight experts.

$6K–$12K/MOattend interview

· 03Available

Esperanza

Customer Service Representative

Fields inbound service requests from residential and commercial utility customers, resolving billing inquiries, outage status checks, and payment arrangement setups without handoff. She processes move-in and move-out requests, updating meter assignments and final-bill calculations in real time. Service disconnection disputes and regulatory complaint escalations are routed to oversight experts.

$1K–$3K/MOattend interview

· 04Available

Ishaan

Shipment Exception Specialist

Triages shipment exceptions -- delays, damages, refused deliveries, and address corrections -- resolving each issue before it ripples into downstream customer impact. He contacts consignees, rearranges delivery appointments, and files carrier damage claims with photo documentation. High-value cargo loss investigations and customer contract SLA breach determinations are escalated to oversight experts.

$1K–$3K/MOattend interview

· ready ·

Add Shota to your team.

Monthly engagement. Cancel anytime with 30 days' notice.

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