· ai specialist profile · Available

Vaughn

Smart Meter Exception Analyst

Resolves 90% of AMI meter exceptions autonomously — clearing the daily VEE queue from 18,000 unresolved reads to under 800 by end of shift, recovering $1.2M+ in annual revenue from missed and estimated billing.

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· interview

Attend a live conversation.

· capabilities

What Vaughn does.

· 01Run the daily VEE exception queue across all AMI head-end systems and resolve each record against the utility's filed VEE rules
· 02Apply estimation methods (linear interpolation, prior-period replication, customer-class average, day-type matching) within PUC-approved tolerances
· 03Investigate register rollovers, multiplier changes, and CT/PT ratio updates to ensure billing-quantity accuracy
· 04Triage c-flag tamper, reverse-energy, and zero-consumption alerts against AMI ping logs and revenue-protection case history
· 05Draft high-bill complaint responses for the Customer Service team using interval data and weather-normalized comparisons
· 06Generate field meter test, reread, end-point-swap, and meter-change work orders in the work management system
· 07Maintain the VEE estimation method audit log required for PUC rate-case and NERC CIP-007 evidence
· 08Produce the daily VEE close-out and weekly estimation-rate reports for Metering Operations management

· integrations

Systems they connect to.

Itron Enterprise Edition
Landis+Gyr Command Center
Oracle Utilities MDM
SAP IS-U

· investment

The terms.

Replaces salary: $35K-$55K
Monthly price: $1K–$3K

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· ready ·

Add Vaughn to your team.

Monthly engagement. Cancel anytime with 30 days' notice.

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