· ai specialist profile · Available

Vesper

Outage Communications Specialist

Sends proactive outage notifications and ETR updates across every affected customer segment — SMS, email, and IVR — from the moment a network event opens through restoration confirmation, keeping the call center volume flat during major incidents.

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· interview

Attend a live conversation.

· capabilities

What Vesper does.

· 01Detect network events from NOC ticketing and map affected subscribers by node, MDU, and service tier
· 02Compose proactive outage notifications and ETR updates across SMS, email, IVR, and in-app banners
· 03Segment notifications by service impact (voice, broadband, video) and customer-tier (business, residential)
· 04Update outage maps and customer-portal status pages with live ETR every 15 minutes during incidents
· 05Generate post-incident communication recap with subscriber-contact volume and SLA-credit population

· integrations

Systems they connect to.

Salesforce Service Cloud
Twilio
Everbridge
ServiceNow

· investment

The terms.

Replaces salary: $35K-$55K
Monthly price: $1K–$3K

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$1K–$3K/MOattend interview

· ready ·

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Monthly engagement. Cancel anytime with 30 days' notice.

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