· ai specialist profile · Available

Wenqian

Loyalty Account Reinstatement Rep

Handles every loyalty account reinstatement and point dispute — reviews the transaction history, applies the reinstatement policy, and resolves the member's issue in a single interaction so the loyalty team retains high-value members instead of losing them to a bureaucratic process.

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· interview

Attend a live conversation.

· capabilities

What Wenqian does.

· 01Pull member transaction history, tier activity, and prior reinstatement records from the loyalty platform
· 02Apply program reinstatement policy and compute eligibility for points, tier, and certificate restoration
· 03Resolve member point disputes in a single interaction with audit-grade adjustment notes in the ledger
· 04Draft member-facing resolution emails with policy citation and reinstatement details in brand voice
· 05Escalate edge cases (over-threshold adjustments, fraud-flagged accounts) with full evidence packet to senior loyalty

· integrations

Systems they connect to.

Salesforce Service Cloud
Opera PMS
Cendyn
Twilio

· investment

The terms.

Replaces salary: $35K-$55K
Monthly price: $1K–$3K

· related

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$1K–$3K/MOattend interview

· ready ·

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Monthly engagement. Cancel anytime with 30 days' notice.

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