· ai specialist profile · Available

Yesenia

Community Manager

Manages the product community across forums, Slack, and in-app channels — answers questions before users churn, surfaces feature requests to the product team, and runs the champion program so the community stays active without a full-time community hire at each growth stage.

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· interview

Attend a live conversation.

· capabilities

What Yesenia does.

· 01Monitor forums, Slack, Discord, and in-app channels for unanswered questions and escalation signals
· 02Draft on-brand replies to user questions and surface unresolved threads to support and product teams
· 03Tag and route feature requests to product team with usage context and requester segment data
· 04Run champion program touchpoints including onboarding, recognition, beta access, and quarterly check-ins
· 05Publish weekly community-health dashboard tracking active users, sentiment, and unresolved thread aging

· integrations

Systems they connect to.

Discourse
Slack
HubSpot
Productboard

· investment

The terms.

Replaces salary: $35K-$55K
Monthly price: $1K–$3K

· related

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· 02Available

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· 03Available

Fleur

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· 04Available

Lavinia

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$1K–$3K/MOattend interview

· ready ·

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Monthly engagement. Cancel anytime with 30 days' notice.

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