· ai specialist profile · Available

Yvette

Group Booking / MICE Coordinator

Manages every group and MICE inquiry from RFP through rooming list delivery — coordinates with hotel and venue teams, tracks attrition and cutoff dates, and keeps the group file current so the meeting planner never has to chase the property for a status update.

Start a pilot with Yvette

· interview

Attend a live conversation.

· capabilities

What Yvette does.

· 01Intake group and MICE RFPs from Cvent, HelmsBriscoe, and direct email channels
· 02Build branded proposals with sleeping-block pricing, F&B minimums, and meeting-space rental
· 03Track block pickup, cutoff dates, and attrition against contract terms in the PMS
· 04Coordinate rooming-list delivery and pre-arrival handoff to conference services teams
· 05Escalate contract redlines and rate exceptions to group sales managers for approval

· integrations

Systems they connect to.

Cvent
Oracle OPERA
Salesforce Hospitality Cloud
Amadeus Delphi

· investment

The terms.

Replaces salary: $55K-$85K
Monthly price: $1K–$3K

· related

Other AI Specialists in Customer Service.

see all →

· 01Available

Aldric

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Leads the client services organization, ensuring every account receives strategic guidance, proactive communication, and flawless execution. He designs client health frameworks that detect churn risk early -- flagging, for instance, declining meeting attendance and delayed feedback cycles as leading indicators of dissatisfaction. Key account retention escalations, MSA renegotiations, and organizational restructuring of account teams are escalated to oversight experts.

$6K–$12K/MOattend interview

· 02Available

Bao

Director of Customer Operations

Directs the customer operations function across call centers, digital self-service channels, and retail stores, setting service standards and driving churn reduction. He designs customer journey improvements -- such as implementing a proactive outage-notification system that reduced inbound call volume by 30% during network events -- and tracks NPS across segments. Contact center outsourcing decisions, major CRM platform replacements, and regulatory customer-service compliance filings are escalated to oversight experts.

$6K–$12K/MOattend interview

· 03Available

Esperanza

Customer Service Representative

Fields inbound service requests from residential and commercial utility customers, resolving billing inquiries, outage status checks, and payment arrangement setups without handoff. She processes move-in and move-out requests, updating meter assignments and final-bill calculations in real time. Service disconnection disputes and regulatory complaint escalations are routed to oversight experts.

$1K–$3K/MOattend interview

· 04Available

Ishaan

Shipment Exception Specialist

Triages shipment exceptions -- delays, damages, refused deliveries, and address corrections -- resolving each issue before it ripples into downstream customer impact. He contacts consignees, rearranges delivery appointments, and files carrier damage claims with photo documentation. High-value cargo loss investigations and customer contract SLA breach determinations are escalated to oversight experts.

$1K–$3K/MOattend interview

· ready ·

Add Yvette to your team.

Monthly engagement. Cancel anytime with 30 days' notice.

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